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Terms and Conditions

About hi-bay.cn?

If you have any suggestions or comments please email us at sales@hi-bay.cn

Making A Purchase

You are never under obligation to purchase anything at the online shop, so feel free to browse the products on sale. If you should decide that you would like to purchase a product, you can do so easily! Simply click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to satisfy the order. It's as simple as that!

Payment
hi-bay.cn accept the following payment options:
1. Neteller
2. MoneyBookers
3. Payment Via Bank Transfer
4. Payment Via Western Union Transfer
5. Money Gram
Since you made the payment successfully, you can send us your Referenece No or MTCN No .
Currency

We currently accept US Dollar and Euro.

Shipping And Handling

Postage and Packing charges depends on where you are ordering from. Once your package has been shipped off, we are not held responsible if any of the products are missing or damaged.

Delivery
  • All orders will be delivered within 24 - 72 hours upon successful payment confirmation. You should be able to receive your order within 3-10 business days depending on courier you have choosen, excluding Saturday and Sunday.
  • hi-bay.cn is working hard to ensure that your orders are delivered safely and on time. Therefore only the authorized receiver will be permitted to accept the delivery. Upon the shipping destination, please be ensure that the authorized receiver is present to make authorized signature. hi-bay.cn reserved the rights not to released the delivery with the absents of the authorized receiver.
  • hi-bay.cn is making every effort to deliver within the time stated, however, due to certain unforeseen circumstances, slight delay deliveries might occurs, hi-bay.cn will not be liable for any loss caused to you by late delivery.
  • In the event of where your package is lost by the shipping courier, we will only replace with the amount that is declared on the invoice according to your request.
  • Goods sold are neither returnable nor exchangeable.
Back Orders

If your item is not in stock, you will always be emailed with the option to cancel your order if you would rather not wait for the item to be ordered for you. You must therefore, provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.

Guarantee

Every effort is made to ensure your satisfaction at hi-bay.cn. If you are not happy with a service or product, then please contact us and we will do our best to sort out the problem.

Contacts

If you need to contact hi-bay.cn, the address, telephone number and e-mail are all available on the main site.

Privacy Policy

hi-bay.cn Online NEVER disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item and once your shopping experience is over, you can delete these safely and easily from your system.

Warranty

All cellphones at hi-bay.cn will carry 1 year of manufacturer's warranty unless specified otherwise. You will be required to send back the defaulted unit to us along with the warranty documents. Upon successful warranty claim, which normally takes not more than 7 days pertaining stock availability, we will send you a good working unit in return. Warranty is void if you purchase from outside of China, however for some country you can claim for service at respective mobile phone repairing center.

Return of product

Good sold are not returnable

Missing Item

You are required to report missing item in your package within 48 hours after you've received the package. We will not entertain any request if its more than 48 hours after the package received.

Refund Policy

You may request for refund only if you receive damaged goods or if you don't receive goods that you've ordered within 30 days.

Tax and Duty

Tax and duty is not included. Please check your government policy on import before proceed to purchase. Damage or Declared Goods - FEDEX will only cover the declared value stated on the invoice if the package is damaged by the time it reach the destination. (We would not be held reponsible if you've requested for us to change the invoice value)

Damage or Declared Goods

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order.

  • Non-acceptance of an order may be a result of one of the following:
  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error

  
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