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Return & Refund Policy

You may return new, unopened items sold and fulfilled by hi-bay.cn within 48 hours from the date you receive it (We will tracking online for your order) for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our faults.
Full Refund Policy For Return Products

Full refund means the order total cost except payment transaction fees. It must meet all following articles:

1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)

2. Original intact any barcode affixed on products or package.

3. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)

4. Manufacturer documentation (manuals, warranty cards, registration information, etc.)

5. The Order Number must not be written on the original manufacturer's packaging or box. Please write the Order Number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Partial Refund Policy For Return Products

If the products can't meet the articles above, for example: accessories missing, usage, damage or loss due to human errors etc. we are responsible for partial refund only. For the refund amount, it is depend on our professional test result. hi-bay.cn in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

We can process returns and refunds only for items directly purchased from and fulfilled by hi-bay.cn. For more information about refunds, please check below.

How long does it take to receive my refund?

Within 24 hours since your returnrequest is approvaled.

How will my refund be issued?

If you paid by...

Your refund will go to...

... after your return is processed

Credit card

Credit card

1 business days

Bank account

hi-bay.cn Balance Account

1 business days

Moneybookers

Your Moneybookers Account

1 business day

WestenUnion or MoneyGram

hi-bay.cn Balance Account

1 business days

Promotional certificate

No refund issued

N/A

How are refunds calculated?

The amount of your refund depends on several factors:

1. Items that meet our Full Refund will receive a full refund.

2. Items that do not meet Full Refund, will receive only Partial Refund, partial refund amount depends on the situation for the defective or other reasons.



  
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